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PayPal payments and Guest accounts |
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rhowerm ![]() Newbie ![]() Joined: 07-October-2006 Location: United States Status: Offline Points: 0 |
![]() ![]() ![]() ![]() ![]() Posted: 27-July-2010 at 1:24pm |
Has anyone noticed an unusual number of incomplete PayPal orders, which have actually cleared PayPal? We noticed recently that a number of successfully charged Paypal orders are showing as incomplete on our end, and that most of them are from orders placed on a guest account. Naturally, the customer is wondering why they paid, yet the order shows as incomplete, and tracking them down constantly is getting a bit old. We've had 7 so far this month. Thanks for any input.:)
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Hamish ![]() Admin Group ![]() Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Hi,
Paypal had an issue earlier in the month, but we believe it's all resolved. Please see this post in our "Just In" section : http://www.earlyimpact.com/productcart/support/index.asp#updates If your problems differ from this please raise a support ticket so that we can investigat fully. |
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