Using ProductCart - Bad Order

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Bad Order

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=2382
Printed Date: 27-February-2025 at 12:23am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Bad Order

Posted By: billh
Subject: Bad Order
Date Posted: 23-January-2009 at 11:37am

I've been trying to run the monthly sales reports, and it keeps stopping with a "bad order" error.

I can't see which order is bad, and don't know how to get around it.

We did have some trouble getting GOOGLE to speak to us (we had moved to a different server and the certificate didn't make it across). We have communications with google now, but I suspect it's one of the orders that we used to test the google interface, and now PC isn't finding all the parts of the order it needs.

How can I remove the order completely? I don't need it for anything other than that test, and that's long gone now.....

Replies:

Posted By: Hamish
Date Posted: 23-January-2009 at 12:22pm

Hi Bill,
Please raise a support ticket so we can investigate properly.
There is syncronization performed ( I believe) between Google and your site.

For non-Google orders you can delete orders via this FAQ : http://www.earlyimpact.com/faqs/e-commerce_shopping_cart_questions.asp?faqid=57 - http://www.earlyimpact.com/faqs/e-commerce_shopping_cart_questions.asp?faqid=57 but I'm personally not familiar enough with the Google checkout process to say whether this is OK for Google orders.

-------------
Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: billh
Date Posted: 28-January-2009 at 11:23am

I've submitted the trouble log.