Using ProductCart - Some orders aren't taxing

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Some orders aren't taxing

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=5810
Printed Date: 06-July-2024 at 4:15am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Some orders aren't taxing

Posted By: Polly
Subject: Some orders aren't taxing
Date Posted: 28-February-2014 at 7:45pm

We get 1-2 orders per week that should charge tax, but don't.

It's always from zip codes that have 2 or more rates / lines to pick from.

When I try to re-create the problem using the customers addresses, sometimes the drop-down menu won't appear at all until I switch zip codes to something random and then back again.
(This happened with 98362 which has 10 options.)

I can't find anything consistent between the orders that don't charge tax, except that their zips all have 2 or more rates to choose from.

We're using this table: WA_complete.csv in the usual location.

This isn't a new problem. It's been happening for a year or 2.

Any suggestions to fix this? Customers don't like it when their order is higher than quoted online ... but we don't like eating 9% of their order.

Thanks for any ideas!

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~~ R&T systems director