Problem with shipping integration

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   Hi everybody,

It's almost time for the weekend, but...I've gotten the shipping integrated on my client's cart just fine except for one thing: UPS Next Day Air always returns $0.00 for shipping. Has anyone else had this or a similar problem? How did you fix it, or how do you even begin to search for the issue?

Thanks!

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jfusion Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04-June-2010 Status: Offline Points: 0	Post Options Post Reply Quote jfusion Report Post Thanks(0) Quote Reply Topic: Problem with shipping integration Posted: 09-July-2010 at 8:14pm
	Hi everybody, It's almost time for the weekend, but...I've gotten the shipping integrated on my client's cart just fine except for one thing: UPS Next Day Air always returns $0.00 for shipping. Has anyone else had this or a similar problem? How did you fix it, or how do you even begin to search for the issue? Thanks!

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 10-July-2010 at 12:26am
	You do have weights on your products, correct? There is a tool on the troubleshooting menu that identifies products with no weight.

jfusion Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04-June-2010 Status: Offline Points: 0	Post Options Post Reply Quote jfusion Report Post Thanks(0) Quote Reply Posted: 12-July-2010 at 11:09am
	I made sure I have the weights in, and the prices for all the other shipping options for both UPS and FedEx and coming up. It's only the UPS Next Day Air that's coming up $0, and it does it for all products. I'm not even really sure where to start to troubleshoot this problem. It's the only thing holding us back as we're almost ready to launch the site!

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 12-July-2010 at 12:52pm
	This is not something that we've heard before. If a shipping service is not supported, it should not be shown. The fact that it is shown, but with a zero price seems really strange. You might want to contact UPS and bring this up with them. It might have something to do with the Ship From or Ship To location not supporting that particular shipping service. Of course, if you have modified any of the source code, make sure to restore all default files to see if a code change is affecting this feature. With regard to launching the store, you can disable that particular shipping service and add it back on when the issue has been resolved.
	The ProductCart Team Home of ProductCart shopping cart software

jfusion Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04-June-2010 Status: Offline Points: 0	Post Options Post Reply Quote jfusion Report Post Thanks(0) Quote Reply Posted: 15-July-2010 at 6:58pm
	My developers found it. Something in the way ProductCart was parsing the information from UPS.

RedLeafDev Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 12-January-2010 Location: Portsmouth, NH Status: Offline Points: 28	Post Options Post Reply Quote RedLeafDev Report Post Thanks(0) Quote Reply Posted: 19-July-2010 at 1:35pm
	I have a customer who is having the same issue. What was the resolution? (If you could provided specific steps to fix it that would be great!) Is your customer using negotiated rates? Thanks! Amy
	Red Leaf Development Certified ProductCart Developers www.redleafdevelopment.com

jfusion Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04-June-2010 Status: Offline Points: 0	Post Options Post Reply Quote jfusion Report Post Thanks(0) Quote Reply Posted: 19-July-2010 at 7:28pm
	Amy - Sorry, I wish I could provide specific steps but I can't. Here is what my developers told me: " It looks their code doesn't show the correct price. Today, we changed the code of pc/opc_chooseShpmnt.asp from lines 610 to 625 as follows: if iCheckUPSNextDayAir = 1 then Dim iTempValueUPSNextDayAir iTempValueUPSNextDayAir = tempRateDisplay iTempValueUPSNextDayAir = Replace(iTempValueUPSNextDayAir, "$", "") strUPS=strUPS&"</td><td>"&"$"&CStr(CDbl(iTempValueUPSNextDayAir) + CDbl(shipDetailsArray(3))) &"</td></tr>" else strUPS=strUPS&"</td><td>"&tempRateDisplay &"</td></tr>" end if " I hope that helps!