Rewards Points & Pricing Categories

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   I have a group of customers that aren't considered wholesale, but appear in a pricing category with a 20% discount.

With respect to rewards points, I was under the impression that "price" refers to what it costs the customer as they check out. So if the list price is $10, but they get a 20% discount, their "price" is $8.00 and they earn points accordingly.

Unfortunately, that's not what happens. Not only do they get a 20% discount, they also earn points for the list price, not the price they paid. Now I'm wondering how points are effected by a difference in list price and online price. 

Anyone have any insight? Am I missing something?

Thanks,

Lucy Zoe

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lucyzoe Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20-March-2007 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote lucyzoe Report Post Thanks(0) Quote Reply Topic: Rewards Points & Pricing Categories Posted: 18-October-2010 at 1:15pm
	I have a group of customers that aren't considered wholesale, but appear in a pricing category with a 20% discount. With respect to rewards points, I was under the impression that "price" refers to what it costs the customer as they check out. So if the list price is $10, but they get a 20% discount, their "price" is $8.00 and they earn points accordingly. Unfortunately, that's not what happens. Not only do they get a 20% discount, they also earn points for the list price, not the price they paid. Now I'm wondering how points are effected by a difference in list price and online price. Anyone have any insight? Am I missing something? Thanks, Lucy Zoe

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 19-October-2010 at 3:46am
	Hi Lucy Zoe, This is a limitation in the Reward Points feature. Reward Points are not calculated dynamically during checkout based on the price paid. They are set in the Control Panel for each product and that is the figure used during checkout, regardless of whether you are using a coupon that lowers the total order price, or whether you belong to a special pricing category. The online or list price is only used in the Control Panel to quickly assign Reward Points to multiple products at once, based on those prices. Remember: Reward Points can be compared to airline miles: regardless of how much you paid for a plane ticket, you earn the same amount of miles for a specific flight. The person sitting next to you might have spent twice as much as you for the same plane ticket, and yet the typically earn the same amount of miles for that flight.
	The ProductCart Team Home of ProductCart shopping cart software

lucyzoe Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20-March-2007 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote lucyzoe Report Post Thanks(0) Quote Reply Posted: 19-October-2010 at 12:32pm
	Thanks. I appreciate your answer. I'll be borrowing your "airline miles" analogy when explaining the program. Despite the limitation...it's still a great feature. Thanks, Lucy Zoe