Shopping Cart Issue

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Hello,
I have an issue when I have items in my shopping cart. All the features in the cart work normal like removal of items, recalculation of quantities etc. When I select the checkout button the cart disappears and displays the cart is empty. When I select the items again from the menu the cart reappears. I have tried different setups of shipping using weight or cost in the custom shipping options and the issue is the same. Is this a code issue or does some setup need to be used or adjusted?

Thanks,

Gary 

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Leather_Treaty Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07-July-2012 Status: Offline Points: 35	Post Options Post Reply Quote Leather_Treaty Report Post Thanks(0) Quote Reply Topic: Shopping Cart Issue Posted: 01-August-2013 at 1:11pm
	Hello, I have an issue when I have items in my shopping cart. All the features in the cart work normal like removal of items, recalculation of quantities etc. When I select the checkout button the cart disappears and displays the cart is empty. When I select the items again from the menu the cart reappears. I have tried different setups of shipping using weight or cost in the custom shipping options and the issue is the same. Is this a code issue or does some setup need to be used or adjusted? Thanks, Gary

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(1) Quote Reply Posted: 05-August-2013 at 4:02am
	Hi Gary, This is due to a loss of session. Please see http://wiki.productcart.com/developers/timeout-issues#possible_causes_for_a_lost_session for possible causes.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

Leather_Treaty Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07-July-2012 Status: Offline Points: 35	Post Options Post Reply Quote Leather_Treaty Report Post Thanks(0) Quote Reply Posted: 07-August-2013 at 9:44pm
	Thanks, was told it was due to SSL issue and needed to make an adjustment on the web server. All works good now.

Teresa Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 14-August-2013 Status: Offline Points: 6	Post Options Post Reply Quote Teresa Report Post Thanks(0) Quote Reply Posted: 14-August-2013 at 1:03pm
	I'm having this problem too. However, it is interminttent. I'm not timing out as I try to check out immediately after adding something to the cart. I've checked my SSL and it is fine too. Are there any other reasons for this issue?

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 14-August-2013 at 4:50pm
	Hi Teresa, Have you taken a look @ the Wiki page? It lists all the causes we are aware of and how to fix them.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(1) Quote Reply Posted: 14-August-2013 at 5:11pm
	Hi Teresa, The link is in my first reply to this thread on the forum :-) Regards, Hamish
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code