Shopping cart timeout/losing order

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   I just got sent the following by our sales dept:

I just talked to one of my customers in AK that is refusing to use the website because she is familiar with the software we are using an said that she refuses to use it because it will not save and order. She said if you walk away 20 minutes and come back to finish your order it will drop off.

How do we deal with this? I've increased the timeout values in IIS per the Wiki article.

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BrianRoden Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 07-September-2007 Status: Offline Points: 0	Post Options Post Reply Quote BrianRoden Report Post Thanks(0) Quote Reply Topic: Shopping cart timeout/losing order Posted: 13-January-2009 at 4:41pm
	I just got sent the following by our sales dept: I just talked to one of my customers in AK that is refusing to use the website because she is familiar with the software we are using an said that she refuses to use it because it will not save and order. She said if you walk away 20 minutes and come back to finish your order it will drop off. How do we deal with this? I've increased the timeout values in IIS per the Wiki article.

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 13-January-2009 at 5:33pm
	Hi Brian, Hopefully that will be sufficient, although there was a discussion over the pro's and con's of increasing the timeout elsewhere on the forum. Basically it boiled down to "try it and see" although it went into quite a bit of technical detail. Another option is the "Session Saver" add-on mentioned on the WIKI. http://wiki.earlyimpact.com/widgets/thirdparty/thirdparty It's a commercial add-on, but if it saves you sales it's worth looking at. Another option for the customer in AK , if you have it enabled, is to add products to a wish list as these do not time out, they are stored in the customers record - BUT the customer must be logged in to use that feature.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code