Subproduct Pictures Not Loading

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   Hello,
We have had ProductCart for a while now, and the Apparel plugin has worked flawlessly until now. However, we have just recently found that our subproduct images have not been working properly. Essentially, the subproduct images (colors mainly) do not load when the subproduct is selected (clicking the thumbnails or selecting an option).

We did contact our hosting provider and did query them as to whether they had changed servers or changed any of the software on their side. The said that they hadn't, and thought that recycling our app pool might solve the problem. This did not solve the problem either.

Any ideas on how to solve the problem?

Thanks, in Advance,
Peace

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Peace Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 09-February-2009 Status: Offline Points: 4	Post Options Post Reply Quote Peace Report Post Thanks(0) Quote Reply Topic: Subproduct Pictures Not Loading Posted: 04-January-2012 at 11:25pm
	Hello, We have had ProductCart for a while now, and the Apparel plugin has worked flawlessly until now. However, we have just recently found that our subproduct images have not been working properly. Essentially, the subproduct images (colors mainly) do not load when the subproduct is selected (clicking the thumbnails or selecting an option). We did contact our hosting provider and did query them as to whether they had changed servers or changed any of the software on their side. The said that they hadn't, and thought that recycling our app pool might solve the problem. This did not solve the problem either. Any ideas on how to solve the problem? Thanks, in Advance, Peace

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 09-February-2012 at 3:14pm
	Hi, Care to share a link? And the obvious question... What's changed, if anything, since you last know it was working? Particularly, any updates to the header or footer!
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

Peace Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 09-February-2009 Status: Offline Points: 4	Post Options Post Reply Quote Peace Report Post Thanks(0) Quote Reply Posted: 11-February-2012 at 11:50pm
	Link. We have not made any ASP changes to either the header or footer. Upgrading to the latest release has still not solved the problem. We believe this occurred after the v4.5 update. Edited by Peace - 11-February-2012 at 11:56pm

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 12-February-2012 at 12:17am
	Hi Peace - I think you will need to submit a support ticket and get EI the information to log in to the store. I've looked at your link, agree that things are not operating as one might expect (assuming data is configured correctly), but without getting into the admin and examining the product it's not likely going to be possible to resolve this. Without logging in, all we can do is guess.