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Cborj View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Cborj Quote  Post ReplyReply Direct Link To This Post Topic: Time out
    Posted: 12-November-2008 at 11:21pm
Is it possible to change the time out period allowed when a customer is placing an order.  We're getting complaints that the program times out before they can complete and order and they have to start all over again.
CB
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Greg Dinger View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 12-November-2008 at 11:35pm
Are you talking about session timeout in that your customers are losing their cart contents?
 
Or are you saying that the checkout process runs into script timeouts and the cart is crashing?
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Cborj View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Cborj Quote  Post ReplyReply Direct Link To This Post Posted: 13-November-2008 at 12:25am
Session timeouts.  They say they sometimes get interrupted and can't complete the order but when they go back to the computer their session has timed out and they've lost all the contents of their cart.
CB
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 13-November-2008 at 3:42am
The default time-out setting is 20 minutes and it can indeed be extended in IIS. For more information on time-out issues, please see "Understanding Sessions Time-out Issues" in the ProductCart documentation.
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Greg Dinger View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 13-November-2008 at 9:06am
Consider installing Session Saver.  It is targeted at the precise issue your customers are seeing.
http://www.greybearddesign.com/productcart/session-saver/
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intour View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote intour Quote  Post ReplyReply Direct Link To This Post Posted: 13-November-2008 at 10:01am
Hi Greg,
 
Thats a neat little tool for those on shared servers without access to IIS. Some hosting companies aren't that keen or willing to change it.
 
I reset all my Productcart clients who host with me to 60 minutes at the outset because the same 20 minute timeout default also kicks them out of the productcart control panel.
 
Nigel
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Greg Dinger View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 13-November-2008 at 10:19am
Yup, it works well Nigel.
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