Time out

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   Is it possible to change the time out period allowed when a customer is placing an order.  We're getting complaints that the program times out before they can complete and order and they have to start all over again.

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Cborj Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05-February-2008 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote Cborj Report Post Thanks(0) Quote Reply Topic: Time out Posted: 12-November-2008 at 11:21pm
	Is it possible to change the time out period allowed when a customer is placing an order. We're getting complaints that the program times out before they can complete and order and they have to start all over again.
	CB

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 12-November-2008 at 11:35pm
	Are you talking about session timeout in that your customers are losing their cart contents? Or are you saying that the checkout process runs into script timeouts and the cart is crashing?

Cborj Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05-February-2008 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote Cborj Report Post Thanks(0) Quote Reply Posted: 13-November-2008 at 12:25am
	Session timeouts. They say they sometimes get interrupted and can't complete the order but when they go back to the computer their session has timed out and they've lost all the contents of their cart.
	CB

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 13-November-2008 at 3:42am
	The default time-out setting is 20 minutes and it can indeed be extended in IIS. For more information on time-out issues, please see "Understanding Sessions Time-out Issues" in the ProductCart documentation.
	The ProductCart Team Home of ProductCart shopping cart software

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 13-November-2008 at 9:06am
	Consider installing Session Saver. It is targeted at the precise issue your customers are seeing. http://www.greybearddesign.com/productcart/session-saver/

intour Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 30-June-2006 Location: United Kingdom Status: Offline Points: 0	Post Options Post Reply Quote intour Report Post Thanks(0) Quote Reply Posted: 13-November-2008 at 10:01am
	Hi Greg, Thats a neat little tool for those on shared servers without access to IIS. Some hosting companies aren't that keen or willing to change it. I reset all my Productcart clients who host with me to 60 minutes at the outset because the same 20 minute timeout default also kicks them out of the productcart control panel. Nigel

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 13-November-2008 at 10:19am
	Yup, it works well Nigel.