ACH Direct and Productcart CC problems |
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313-313
Newbie Joined: 17-July-2008 Status: Offline Points: 0 |
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Posted: 03-March-2009 at 11:31pm |
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Hi
I am currently signed up with ACH direct. They are my credit processors. My account is active with them for about more than a month. I am scheduled to go live with my store in about a week. I was doing a transaction this afternoon and just realized that the credit card portion of the transaction does not work. After entering the credit card info I hit the process button and nothing happens, except the screen clears all the input fileds of the cc form. Neither there is any message on the page giving any reason, such as declined card etc etc... Am just worried about this deal. feedback and suggestions are always appreciated. Any ACH direct users on the forum? thank |
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intour
Senior Member Joined: 30-June-2006 Location: United Kingdom Status: Offline Points: 0 |
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This sounds like an IP address issue.
Often the test store is on a different IP address or in a subdomain so the payment processor cannot find the correct URL to work from.
Where is your test shop set up and where is ACH pointing to?
Also are you using an SSL? - this can cause problems with payment processors if not set up correctly.
Nigel
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313-313
Newbie Joined: 17-July-2008 Status: Offline Points: 0 |
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This is a live store and as there is not any traffic I chose to customize it while it is live. I am hosted with joltdigital and havn't heard anything from their email stating any test store IP.
my webstore address is www.meritosecurity.com/store/pc thank you Edited by 313-313 - 04-March-2009 at 9:02am |
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intour
Senior Member Joined: 30-June-2006 Location: United Kingdom Status: Offline Points: 0 |
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In 'settings' have you added you ssl address in the appropriate box?
Nigel
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313-313
Newbie Joined: 17-July-2008 Status: Offline Points: 0 |
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here is the screen shot of the configuration screen for ssl. See if it is setup right. |
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intour
Senior Member Joined: 30-June-2006 Location: United Kingdom Status: Offline Points: 0 |
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From your screenshot it appears you have not checked the box that says 'this store uses ssl'
If you have a valid ssl certificate then you will need to check this box.
Nigel
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JoltDigital
Certified ProductCart Developers Joined: 26-October-2005 Location: United States Status: Offline Points: 0 |
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If you are still having an issue please contact us at support@joltdigital.com or by accessing the live chat buttom on our website.
Edited by JoltDigital - 06-March-2009 at 6:49am |
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313-313
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I will check mark the box and run a credit card to see if it works.I did open a support ticket about two days ago. I haven't heard from tech since yesterday morning . I have also send the above screen shot to tt.
thanks |
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JoltDigital
Certified ProductCart Developers Joined: 26-October-2005 Location: United States Status: Offline Points: 0 |
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In your ticket you asked two questions. One was to check the ssl cert on the domain. That was done and found to be ok. Your other question was not clear and we asked for further details so as to understand what you were asking. There were no attachments on the trouble ticket.
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313-313
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let me get you email and I will forward the emails that I sent to tt
thankyou |
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