Multiple fraudulent sales order attempts

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   Hi,

On occasion I get orders where someone is repeatedly putting through a credit card and it is a fraudulent purchase.  I know this because my gateway/financial institution sends me an email when an order is declined.  I get about repeated declined emails in my inbox and sometimes more for the same customer name and order#.  They are probably trying to guess the correct credit card numbers or something like that.  The email and phone number are never valid.

This just happened again today.  When I received the first 3 declined email notifications, I went into the customer account and selected the check boxes to "lock" and "suspend" the account.  I notice that even after I did this, the person was still able to continue attempting credit card purchases as if the account was not locked or suspended.  I got a total of 12 declined notifications.

Do these 2 check boxes (Lock and Suspend), not work right away?  I want to stop the person instantly from continuing to go any further and kick them out of the cart.

How can I do this?

John

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john123 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 09-January-2008 Location: Canada Status: Offline Points: 2	Post Options Post Reply Quote john123 Report Post Thanks(0) Quote Reply Topic: Multiple fraudulent sales order attempts Posted: 20-August-2009 at 8:26pm
	Hi, On occasion I get orders where someone is repeatedly putting through a credit card and it is a fraudulent purchase. I know this because my gateway/financial institution sends me an email when an order is declined. I get about repeated declined emails in my inbox and sometimes more for the same customer name and order#. They are probably trying to guess the correct credit card numbers or something like that. The email and phone number are never valid. This just happened again today. When I received the first 3 declined email notifications, I went into the customer account and selected the check boxes to "lock" and "suspend" the account. I notice that even after I did this, the person was still able to continue attempting credit card purchases as if the account was not locked or suspended. I got a total of 12 declined notifications. Do these 2 check boxes (Lock and Suspend), not work right away? I want to stop the person instantly from continuing to go any further and kick them out of the cart. How can I do this? John