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Shopping cart empty when logging in account first |
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highgravity
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Joined: 08-May-2006 Location: United States Status: Offline Points: 21 |
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Topic: Shopping cart empty when logging in account firstPosted: 21-March-2010 at 3:15pm |
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We are having a problem with our shopping cart showing as empty when our customer logs into their account before they start shopping.
When our customer clicks on My My Account link (http://www.highgravitybrew.com/ProductCart/pc/custpref.asp) It redirects to the following link so they can log in: https://www.highgravitybrew.com/productcart/pc/Checkout.asp?cmode=1 Once they log in the link changes to https://www.highgravitybrew.com/productcart/pc/CustPref.asp. From here when they start shopping it takes them to our home page which doesn't have the https prefix. They then start adding items to their shopping cart but then when they go to checkout, the shopping cart is empty. Redirecting to the home page is opening a different session. I confirmed this because I have have a custom pricing category that doesn't show the price difference after logging in and browsing the store unless I use the https prefix. All links are exactly the same except for the http vs https prefix. They are all using www.highgravitybrew.com. We are also using Keyword-rich URLs. If a customer doesn't log in until they checkout the shopping cart is fine. Has anyone else seen this before? It is driving me nuts. |
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Desiree Knott
High Gravity Homebrewing & Winemaking Supplies 7142 S Memorial Dr. Tulsa, OK 74133 (918) 461-2605 desiree@highgravitybrew.com http://www.highgravitybrew.com |
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Greg Dinger
Certified ProductCart Developers
Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
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Posted: 21-March-2010 at 3:30pm |
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Are you by any chance on an IIS7 server? If so, please see this article which DID resolve such an issue with a client of mine this week:
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Hamish
Admin Group
Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Posted: 21-March-2010 at 3:32pm |
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Ah the joys of Go Daddy - or should that be Go Crazy :-)
Anyways, a dime to a dollar the problem is IIS7 “New ID On Secure Connection (keepSessionIdSecure)” http://wiki.earlyimpact.com/developers/timeout-issues#iis7 If, as I suspect from your SSL cert, you are hosted with GD then don't be put off if the first person you speak to on their support desk is unable or unwilling to help. Try again until someone says OK and sorts it out for you. |
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highgravity
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Joined: 08-May-2006 Location: United States Status: Offline Points: 21 |
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Posted: 21-March-2010 at 4:24pm |
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Yay! Yes, that is exactly the issue that was going on. Thank goodness I have a dedicated server and didn't have to ask anyone at GoDaddy for help.
It is fixed now. |
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Desiree Knott
High Gravity Homebrewing & Winemaking Supplies 7142 S Memorial Dr. Tulsa, OK 74133 (918) 461-2605 desiree@highgravitybrew.com http://www.highgravitybrew.com |
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