Reward Points error on subproducts

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   I recently enabled the reward points system on my store. The store uses the apparel add-on and has a large number of products.

Using 'Assign Points to Multiple Products' I set all products to 'Points=Price' and the parent products were all updated correctly. However, on a small number of products, the points assigned to subproducts were incorrect; for example the parent product had a price of 22.80 and was correctly assigned 23 points, but all its sub-products were set to 180 points.

This has occurred on only a small number of products. Has anyone else experienced this behaviour? Should I raise a ticket?

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
bodyexposed Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16-September-2008 Location: London UK Status: Offline Points: 6	Post Options Post Reply Quote bodyexposed Report Post Thanks(0) Quote Reply Topic: Reward Points error on subproducts Posted: 27-August-2010 at 5:26am
	I recently enabled the reward points system on my store. The store uses the apparel add-on and has a large number of products. Using 'Assign Points to Multiple Products' I set all products to 'Points=Price' and the parent products were all updated correctly. However, on a small number of products, the points assigned to subproducts were incorrect; for example the parent product had a price of 22.80 and was correctly assigned 23 points, but all its sub-products were set to 180 points. This has occurred on only a small number of products. Has anyone else experienced this behaviour? Should I raise a ticket?
	Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 27-August-2010 at 5:34am
	Hi Richard, Yes please.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

Guests Members Profile Send Private Message Find Members Posts Add to Buddy List Guest	Post Options Post Reply Quote Guests Thanks(0) Quote Reply Posted: 29-August-2010 at 12:25am
	Interesting. I've had some Rewards Points issues with a client that has several Apparel sites, and I haven't been able to conclusively prove there is a real issue here as he's constantly adjusting prices and points, so it's been a moving target. I'm definitely tracking this post to see what comes up. Every time I do a test, the points seem to be correct, but every order my client sends by way of complaint, they are all incorrect, with no patter I can discern.