Too Many Packages Issue?

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   I just had a customer try to order 5,000 items bring the total number of packages to 50. They  kept on getting an error saying something was wrong with their shipping info and to go back and check for errors. Well there was no errors. 

After adjusting quantities and trying different products, I found that I only have this problem when I exceed 17 packages. Anyone else have this issue or a solution to it?

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GTiFreak Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30-January-2007 Location: United States Status: Offline Points: 3	Post Options Post Reply Quote GTiFreak Report Post Thanks(0) Quote Reply Topic: Too Many Packages Issue? Posted: 17-September-2010 at 11:45am
	I just had a customer try to order 5,000 items bring the total number of packages to 50. They kept on getting an error saying something was wrong with their shipping info and to go back and check for errors. Well there was no errors. After adjusting quantities and trying different products, I found that I only have this problem when I exceed 17 packages. Anyone else have this issue or a solution to it?

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 17-September-2010 at 5:54pm
	Wow, sounds like a great sale !! Please raise a support ticket so that we can investigate, including details of the error message displayed.
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mosborn99 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11-August-2010 Status: Offline Points: 0	Post Options Post Reply Quote mosborn99 Report Post Thanks(0) Quote Reply Posted: 14-October-2010 at 11:41pm
	I've encountered this issue, too. From my testing, I think the issue is that when ProductCart communicates w/ the shipping APIs (I've got FedEx only enabled), I can only get results if I have 6 packages or less. If I have 7, I get an error. Early Impact...is this a FedEx issue or possibly something else?

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 15-October-2010 at 12:22am
	In cases like these it's best to submit a support ticket so that we have other relevant information (e.g. ProductCart version number) and can also access the Admin console and review the various settings. For example, in v4... the One Page Checkout page has a shorter amount of time to obtain everything it needs from the shipping providers, and the additional package could very well be what causes the request to exceed the time. You can try extending the timeout (which is in milliseconds) by opening the page "pc/onepagecheckoutJS.asp" in your favorite editor (Notepad will work) and look for the following block of code: url: "opc_chooseShpmnt.asp", data: tmpdata, timeout: 12000, Try increasing the timeout from 12000 to 30000, save the file and reupload it to the "pc" folder and see if it makes a difference.
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