Paypal Express Checkout Problems

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   I've been having quite a few customers complain about not being able to complete their orders using PayPal, and I've encountered the problem myself, but it seems to be intermittent.  When you click on the PayPal checkout button here is the error message you get below

Does anyone know how to fix this?:

There was a problem and we were not able to complete your request. We apologize for the inconvenience. 

To return to the store's home page, click here.
To contact the store administrator, click here.

Technical Information:
The error has been logged in the store database. The reference ID for this error is: . Write it down because you will need it to obtain more information about this error or to report the problem to our technical support team.

For security reasons, details about this error are not shown in the storefront. To obtain more information, do the following:

Log into your store's Control Panel
Go to "Help > Error Information"
Enter the Reference ID and click "Submit"

Thanks!