Shopping Cart Issue |
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Leather_Treaty
Newbie Joined: 07-July-2012 Status: Offline Points: 35 |
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Posted: 01-August-2013 at 1:11pm |
Hello,
I have an issue when I have items in my shopping cart. All the features in the cart work normal like removal of items, recalculation of quantities etc. When I select the checkout button the cart disappears and displays the cart is empty. When I select the items again from the menu the cart reappears. I have tried different setups of shipping using weight or cost in the custom shipping options and the issue is the same. Is this a code issue or does some setup need to be used or adjusted? Thanks, Gary
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Hi Gary,
This is due to a loss of session. Please see http://wiki.productcart.com/developers/timeout-issues#possible_causes_for_a_lost_session for possible causes. |
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Leather_Treaty
Newbie Joined: 07-July-2012 Status: Offline Points: 35 |
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Thanks, was told it was due to SSL issue and needed to make an adjustment on the web server. All works good now.
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Teresa
Newbie Joined: 14-August-2013 Status: Offline Points: 6 |
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I'm having this problem too. However, it is interminttent. I'm not timing out as I try to check out immediately after adding something to the cart. I've checked my SSL and it is fine too. Are there any other reasons for this issue?
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Hi Teresa,
Have you taken a look @ the Wiki page? It lists all the causes we are aware of and how to fix them. |
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Hi Teresa, The link is in my first reply to this thread on the forum :-)
Regards, Hamish |
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