brandname field

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   I have a vendor who changed their name, I updated the name using the web interface. When I go to my homepage and search using the old company name all the products show up, but when I use the new company name in the search box nothing shows up. What am I missing?

Not sure if this helps; I can see that in the database all of the products are showing the old name in the brandname field.

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itsupport Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12-March-2015 Status: Offline Points: 7	Post Options Post Reply Quote itsupport Report Post Thanks(0) Quote Reply Topic: brandname field Posted: 12-March-2015 at 4:12pm
	I have a vendor who changed their name, I updated the name using the web interface. When I go to my homepage and search using the old company name all the products show up, but when I use the new company name in the search box nothing shows up. What am I missing? Not sure if this helps; I can see that in the database all of the products are showing the old name in the brandname field.

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 13-March-2015 at 2:51pm
	not being able to see the site, it's hard to evaluate what the issue is here. I recommend you either submit a support request, or at a minimum post your link and the vendor name here so we're not simply guessing.

itsupport Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12-March-2015 Status: Offline Points: 7	Post Options Post Reply Quote itsupport Report Post Thanks(0) Quote Reply Posted: 13-March-2015 at 4:57pm
	libertytest.com is our website, the vendor name is Teledyne LeCroy, their name was originally LeCroy then they changed to the Teledyne LeCroy, if you search the original name the products are there, if you search the new name then no results are there I have added new vendors such as FLIR and if you search them it works, it appears to only be the names I have changed, a second example is the original name Agilent which was changed to Keysight, search for Agilent and the results are there, search the new name Keysight and no results For some reason the new name on the change is not getting updated everywhere in the database

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 14-March-2015 at 3:43pm
	Is there a chance that the name LeCroy was placed into the "meta" field entries on the products? I'm wondering if that's where the search results are coming from. What version code is this? Do you have a support plan? Might be easier to resolve this if you can submit a support request or engage a developer. It simplifies things if one can log in, place debugging code into a query, and so on.

itsupport Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12-March-2015 Status: Offline Points: 7	Post Options Post Reply Quote itsupport Report Post Thanks(0) Quote Reply Posted: 15-March-2015 at 2:35pm
	We don't use the meta fields as far as I know, I don't even know where to find it? I thought that the meta stuff was automatically generated? I can never remember how to figure out the code version, what file is that in? I updated one of our sites to the latest code last year but the updates don't keep our customizations so my boss had me roll it back and I think he let the support laps recently because it didn't make sense to keep paying for updates we cant use.

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 15-March-2015 at 5:07pm
	in v4 versions, the store version is in the upper right of any admin page. And "meta tags" is on the left nav of product admin as well as category admin.

itsupport Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12-March-2015 Status: Offline Points: 7	Post Options Post Reply Quote itsupport Report Post Thanks(0) Quote Reply Posted: 17-March-2015 at 2:55pm
	I don't see any version number, the last time I received support they had me open a file in the website to find the version number. What file is that? What is a nav? I am looking in the PC control panel and don't see anything that says product admin or category admin?

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 17-March-2015 at 3:06pm
	The normal structure of a productcart store would call for an "includes" folder, and inside of that folder is settings.asp. The store version is near the top of that. But based on what I'll show you below, I'm not sure where to expect to find the includes folder. Someone has altered the structure of your store. Here is what appears on your site: http://libertytest.com/store/viewPrd.asp?idCategory=27&opt=2&idProduct=1696 This is what one would expect: http://libertytest.com/store/pc/viewPrd.asp?idCategory=27&opt=2&idProduct=1696 As you see, the PC folder is missing. I've seen people do this before, purportedly for SEO purposes. Not a good idea because it makes upgrades so much more difficult. Thus the decision to not upgrade. Ughh... Probably better to revert to the original structure, and to set redirects to help sort out indexing issues, so that you can more easily upgrade the store to the current version. nav = navigation bar

itsupport Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12-March-2015 Status: Offline Points: 7	Post Options Post Reply Quote itsupport Report Post Thanks(0) Quote Reply Posted: 17-March-2015 at 3:23pm
	scVersion = "3.11" I asked about that structure change before and I think that was done for security reasons? When I tried the upgrade last year I put the structure back to the way it is recommended prior to performing the upgrades but the problem was that a lot of our pages did not look the same after the upgrade. but anyhow, back to this problem. When I create new vendors and add products I don't do any meta stuff but they show up in the search. The only time the search does not work is if I change the name of an existing vendor. When I run select statement against the database and look the products, none of the brandname fields have the new vendor name? I changed some of them to see if it would help but it did not.

Brett Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 22-April-2008 Location: Phoenix, AZ Status: Offline Points: 89	Post Options Post Reply Quote Brett Report Post Thanks(0) Quote Reply Posted: 13-April-2015 at 4:30am
	If possible, could you please summarize the full issue for me? It's a bit hard to follow between the multiple posts. Also, have you considered engaging the services of an expert to resolve this issue? I'm sure we all know that when running a business its best to avoid unnecessary expenses, but I wonder if in this case it might be worth the small upfront investment in order to have peace of mind and get this issue resolved in a timely manner so your efforts can be directed towards other aspects of the operation? When dealing with an issue such as this, I've found that one needs to consider the value of time, and if you end up spending 20 hours working on this issue, you may find that you'd have been better served by delegating it to someone who's able to resolve it much quicker (with access to your site and code, this would surely be much easier to resolve) and freeing yourself up to focus on more profitable aspects of your business. Just some food for thought... Still, I'd be curious to know what exactly the issue is here, as it may apply to my own endeavors. So if possible, a complete overview of the issue would be much appreciated. Thanks in advance and best of luck!