Endicia down for you?

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   Starting Saturday morning we are no longer able to connect to the endicia label server through productcart. 

When we go to print a USPS label the first step is for productcart to check our endicia account status. The XML response to the the XML request for account status is "Timeout" according to the log within productcart. 

Our Endicia account works if we use the Endica Dazzle platform, we are able to ping the label server from our office PCs, we have changed nothing on our end and I have confirmed with the "label server tech" at Endicia that everything is operating correctly with one caveat. Apparently endica changed the ssl cert for the label server over the weekend which caused some problems initially ( which are explained here: endicia.com/support) but are now resolved according to them.

Obviously we followed the said instruction on endicia.com/support but that did not solve the issue. 

Is anyone else out there having these issues? 

We NEED to get this functionality back asap and doing the labels manually is killing us. Anyone have thoughts?

FYI: We are on v4.6

Nate

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Wonderfulnews Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15-July-2012 Status: Offline Points: 8	Post Options Post Reply Quote Wonderfulnews Report Post Thanks(0) Quote Reply Topic: Endicia down for you? Posted: 13-January-2016 at 12:12pm
	Starting Saturday morning we are no longer able to connect to the endicia label server through productcart. When we go to print a USPS label the first step is for productcart to check our endicia account status. The XML response to the the XML request for account status is "Timeout" according to the log within productcart. Our Endicia account works if we use the Endica Dazzle platform, we are able to ping the label server from our office PCs, we have changed nothing on our end and I have confirmed with the "label server tech" at Endicia that everything is operating correctly with one caveat. Apparently endica changed the ssl cert for the label server over the weekend which caused some problems initially ( which are explained here: endicia.com/support) but are now resolved according to them. Obviously we followed the said instruction on endicia.com/support but that did not solve the issue. Is anyone else out there having these issues? We NEED to get this functionality back asap and doing the labels manually is killing us. Anyone have thoughts? FYI: We are on v4.6 Nate

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 13-January-2016 at 12:27pm
	Been fighting with this since Monday morning. Yesterday we got 1 server patched so that the stores on that server are working, still working through 2 other servers. The issue is that they switched from a SHA-1 SSL to SHA-2. Installing Windows updates as well as installing 3 certs that I was provided yesterday led to the first server being resolved.

Wonderfulnews Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15-July-2012 Status: Offline Points: 8	Post Options Post Reply Quote Wonderfulnews Report Post Thanks(0) Quote Reply Posted: 13-January-2016 at 12:29pm
	Greg, Thanks for the response!!!! Glad to hear there is a solution. I'll pass that on to my admin. Nate

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 13-January-2016 at 2:00pm
	We now have what appears to be a repeatable procedure for fixing this. I have resolved the issue on 3 servers and I am working on the rest of our network. I have a zip file with certificates, and rudimentary instructions that I can provide if you e-mail me.

Wonderfulnews Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15-July-2012 Status: Offline Points: 8	Post Options Post Reply Quote Wonderfulnews Report Post Thanks(0) Quote Reply Posted: 13-January-2016 at 2:02pm
	Greg, Awesome!! Thanks. email sent Nate Edited by Wonderfulnews - 13-January-2016 at 2:04pm