ProductCart E-Commerce Solutions Homepage
Forum Home Forum Home > ProductCart > Using ProductCart
  New Posts New Posts RSS Feed - Upgraded to 3.51a, error preventing checkout!
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Upgraded to 3.51a, error preventing checkout!
 Post Reply Post Reply
Author
Message
  Topic Search Topic Search  Topic Options Topic Options
TrekLightGear View Drop Down
Newbie
Newbie


Joined: 24-April-2007
Location: Boulder, CO
Status: Offline
Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote TrekLightGear Quote  Post ReplyReply Direct Link To This Post Topic: Upgraded to 3.51a, error preventing checkout!
    Posted: 07-August-2009 at 3:52pm
I upgraded from 3.11a to 3.51a last night.  Now when I try to place a test order or a customer tries to order I'm getting an Error 13 with the following description in the log:

Customer Reference Number: 586216546-203113
Date/Time: 8/7/2009
Session ID: 586216546
Error Number: 13
Source: Microsoft VBScript runtime error
Description: Type mismatch

query=SELECT pcprod_HideBTOPrice,pcprod_QtyValidate,pcprod_MinimumQty FROM products WHERE idproduct=15
Request Method: GET
Server Port: 80
HTTPS: off
Local Address: 66.96.90.124
Host Address: 69.225.245.156
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.30618; .NET CLR 3.5.30729)
URL: /catalog/pc/OrderVerify.asp
HTTP Headers: www.treklightgear.com, en-us

The error comes right after the shipping options screen, I choose the shipping option and click Continue and hit an error screen.   Any quick help would be greatly appreciated, customers are unable to order at the moment!
Seth Haber
Back to Top
Hamish View Drop Down
Admin Group
Admin Group


Joined: 12-October-2006
Location: United Kingdom
Status: Offline
Points: 56 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 07-August-2009 at 4:03pm
Hi Seth,
     Check all the files uploaded successfully and that the DB update ran OK (most likely causes). If, after that, your still stuck please raise a support ticket - we would need FTP access if you do so, so include the details on the ticket. 
Editing ProductCart Code?

See WIKI Guidelines for Editing ProductCart's ASP Source Code
Back to Top
TrekLightGear View Drop Down
Newbie
Newbie


Joined: 24-April-2007
Location: Boulder, CO
Status: Offline
Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote TrekLightGear Quote  Post ReplyReply Direct Link To This Post Posted: 07-August-2009 at 4:12pm
The database update and the files uploads went through successfully as far as I can tell.  I'm doing a double check on file comparisons now.  I already submitted the ticket so please contact me so I can provide FTP details.

Thanks Hamish!
Seth Haber
Back to Top
intour View Drop Down
Senior Member
Senior Member


Joined: 30-June-2006
Location: United Kingdom
Status: Offline
Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote intour Quote  Post ReplyReply Direct Link To This Post Posted: 14-August-2009 at 7:45am
Hi Seth,
 
Check that your version number was updated correctly in includes/settings.asp
 
I recall a similar issue after a couple of upgrades and that was the problem.
 
Nigel
Innerview
Productcart Platinum Reseller
Web Design/Hosting/Virtual Tours
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.070 seconds.