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Upgraded to 3.51a, error preventing checkout!
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TrekLightGear View Drop Down
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Joined: 24-April-2007
Location: Boulder, CO
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Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote TrekLightGear Quote  Post ReplyReply Direct Link To This Post Topic: Upgraded to 3.51a, error preventing checkout!
    Posted: 07-August-2009 at 3:52pm
I upgraded from 3.11a to 3.51a last night.  Now when I try to place a test order or a customer tries to order I'm getting an Error 13 with the following description in the log:

Customer Reference Number: 586216546-203113
Date/Time: 8/7/2009
Session ID: 586216546
Error Number: 13
Source: Microsoft VBScript runtime error
Description: Type mismatch

query=SELECT pcprod_HideBTOPrice,pcprod_QtyValidate,pcprod_MinimumQty FROM products WHERE idproduct=15
Request Method: GET
Server Port: 80
HTTPS: off
Local Address: 66.96.90.124
Host Address: 69.225.245.156
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.30618; .NET CLR 3.5.30729)
URL: /catalog/pc/OrderVerify.asp
HTTP Headers: www.treklightgear.com, en-us

The error comes right after the shipping options screen, I choose the shipping option and click Continue and hit an error screen.   Any quick help would be greatly appreciated, customers are unable to order at the moment!
Seth Haber
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Hamish View Drop Down
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Joined: 12-October-2006
Location: United Kingdom
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Points: 56 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 07-August-2009 at 4:03pm
Hi Seth,
     Check all the files uploaded successfully and that the DB update ran OK (most likely causes). If, after that, your still stuck please raise a support ticket - we would need FTP access if you do so, so include the details on the ticket. 
Editing ProductCart Code?

See WIKI Guidelines for Editing ProductCart's ASP Source Code
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TrekLightGear View Drop Down
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Joined: 24-April-2007
Location: Boulder, CO
Status: Offline
Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote TrekLightGear Quote  Post ReplyReply Direct Link To This Post Posted: 07-August-2009 at 4:12pm
The database update and the files uploads went through successfully as far as I can tell.  I'm doing a double check on file comparisons now.  I already submitted the ticket so please contact me so I can provide FTP details.

Thanks Hamish!
Seth Haber
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intour View Drop Down
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Joined: 30-June-2006
Location: United Kingdom
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote intour Quote  Post ReplyReply Direct Link To This Post Posted: 14-August-2009 at 7:45am
Hi Seth,
 
Check that your version number was updated correctly in includes/settings.asp
 
I recall a similar issue after a couple of upgrades and that was the problem.
 
Nigel
Innerview
Productcart Platinum Reseller
Web Design/Hosting/Virtual Tours
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