ProductCart E-Commerce Solutions Homepage
Forum Home Forum Home > ProductCart > Suggestions
  New Posts New Posts RSS Feed - Wish: edit reviews without  awarding more points
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Wish: edit reviews without awarding more points

 Post Reply Post Reply
Author
Message
Lindsay View Drop Down
Newbie
Newbie


Joined: 17-December-2008
Status: Offline
Points: 17
Post Options Post Options   Thanks (0) Thanks(0)   Quote Lindsay Quote  Post ReplyReply Direct Link To This Post Topic: Wish: edit reviews without awarding more points
    Posted: 05-March-2013 at 12:39pm

We currently use the rewards-for-reviews program and LOVE it- it's been fantastic to see customers rapidly adding relevant content to our site!

My one issue is that occasionally a review needs to be edited (for example, a customer writes a review referencing a sizing issue, then a few months later the manufacturer changes all their sizing thus resolving the issue, so I need to add a footnote to the review alerting customers the product sizing has been updated since the review was left) Currently when I edit a review for which rewards were given, the customer receives reward points a second time.

It's not a major issue, but frustrating to always have to go to the customer's page and deduct those points.

Also, I'm concerned that if it's awarding points like it would for a new review, it may be triggering the "thanks for your review" email that the initial approval does?
Back to Top
Greg Dinger View Drop Down
Certified ProductCart Developers
Certified ProductCart Developers
Avatar

Joined: 23-September-2006
Location: United States
Status: Offline
Points: 238
Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 05-March-2013 at 12:44pm
that sounds like a need for a support ticket to EI.
Back to Top
Hamish View Drop Down
Admin Group
Admin Group


Joined: 12-October-2006
Location: United Kingdom
Status: Offline
Points: 56
Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 05-March-2013 at 3:32pm
Hi, That issue has been fixed in our next release. If you raise a support ticket and are on a recent release we may well be able to send you the (single) file with the fix, unless there are other changes in the file for the next release as well.  
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.102 seconds.