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Wish: edit reviews without awarding more points

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Lindsay View Drop Down
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Joined: 17-December-2008
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Lindsay Quote  Post ReplyReply Direct Link To This Post Topic: Wish: edit reviews without awarding more points
    Posted: 05-March-2013 at 12:39pm

We currently use the rewards-for-reviews program and LOVE it- it's been fantastic to see customers rapidly adding relevant content to our site!

My one issue is that occasionally a review needs to be edited (for example, a customer writes a review referencing a sizing issue, then a few months later the manufacturer changes all their sizing thus resolving the issue, so I need to add a footnote to the review alerting customers the product sizing has been updated since the review was left) Currently when I edit a review for which rewards were given, the customer receives reward points a second time.

It's not a major issue, but frustrating to always have to go to the customer's page and deduct those points.

Also, I'm concerned that if it's awarding points like it would for a new review, it may be triggering the "thanks for your review" email that the initial approval does?
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Greg Dinger View Drop Down
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Joined: 23-September-2006
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 05-March-2013 at 12:44pm
that sounds like a need for a support ticket to EI.
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Hamish View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 05-March-2013 at 3:32pm
Hi, That issue has been fixed in our next release. If you raise a support ticket and are on a recent release we may well be able to send you the (single) file with the fix, unless there are other changes in the file for the next release as well.  
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