Can't process SOME Paypal orders?

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   Has anyone ever had a problem with not being able to process orders that were paid for with PayPal? I get a pop-up message when I go to "process", it says "Please enter a value for this field". There's no way I can find to fix this, and I don't know why it happens, it seems to be completely random and only happens with some orders, once in awhile.

I've tried re-setting the status, that does not work. 

If you've seen this issue before, could you please share with me how you solved it? 

Thank you in advance! 

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lo9191 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15-November-2012 Status: Offline Points: 0	Post Options Post Reply Quote lo9191 Report Post Thanks(0) Quote Reply Topic: Can't process SOME Paypal orders? Posted: 02-December-2012 at 12:17am
	Has anyone ever had a problem with not being able to process orders that were paid for with PayPal? I get a pop-up message when I go to "process", it says "Please enter a value for this field". There's no way I can find to fix this, and I don't know why it happens, it seems to be completely random and only happens with some orders, once in awhile. I've tried re-setting the status, that does not work. If you've seen this issue before, could you please share with me how you solved it? Thank you in advance!

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 02-December-2012 at 6:36am
	Hi, from memory I think this occurs when a field is not marked as required in the checkout, but is required by the code in the admin pages. I believe the last couple of times I saw this it was a phone number. Also from memory I think it places the cursor to the problematic field, but doesn't actually highligh it in any way. I have not seen this issue for quite a long time, so I believe an upgrade will fix it. HTH Hamish
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

whizzinpc Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17-January-2006 Location: California Status: Offline Points: 20	Post Options Post Reply Quote whizzinpc Report Post Thanks(0) Quote Reply Posted: 03-December-2012 at 12:06pm
	I'm pretty sure it's from the phone number missing.