Fedex Web Services

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   Anybody else out there having issues with Fedex Shipping Cost missing in the shopping cart? All of a sudden mine has since disappeared this morning. Wonder if it has something to do with Fedex new software update from Tuesday.

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gemb Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 25-January-2013 Location: United States Status: Offline Points: 6	Post Options Post Reply Quote gemb Report Post Thanks(0) Quote Reply Topic: Fedex Web Services Posted: 20-September-2013 at 10:54am
	Anybody else out there having issues with Fedex Shipping Cost missing in the shopping cart? All of a sudden mine has since disappeared this morning. Wonder if it has something to do with Fedex new software update from Tuesday.

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 20-September-2013 at 6:00pm
	ANNOUNCEMENT: There was a small change related to the FedEx Web Services integration, that required us to update a couple of ProductCart files in order to properly handle the Rates and Tracking, so we have just posted a patch to the "Just In" section of our support page, which customers can download here: http://www.productcart.com/release-log.asp#newIssues Edited by earlyimp - 20-September-2013 at 6:03pm
	The ProductCart Team Home of ProductCart shopping cart software

cs Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04-May-2009 Location: Arkansas Status: Offline Points: 8	Post Options Post Reply Quote cs Report Post Thanks(0) Quote Reply Posted: 23-September-2013 at 12:43pm
	Not getting returns for Fed Ex this morning. I have updated files as suggested. What else is necessary? Thank you.

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 23-September-2013 at 12:57pm
	We are working on getting a patch out for v4.1 and an update to v4.6 this afternoon. What version are you currently running?
	The ProductCart Team Home of ProductCart shopping cart software

nashmulti Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23-September-2013 Location: Arlington, TX Status: Offline Points: 3	Post Options Post Reply Quote nashmulti Report Post Thanks(0) Quote Reply Posted: 23-September-2013 at 3:12pm
	I am also having the same issue and our cart is on v4.6.

Rsippel Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 14-July-2006 Status: Offline Points: 1	Post Options Post Reply Quote Rsippel Report Post Thanks(0) Quote Reply Posted: 23-September-2013 at 4:25pm
	I too am still having a problem with FedEx rates not being returned. I applied the fix from the Just in section today 23 Sep, but the problem continues. Running v4.6.

nashmulti Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23-September-2013 Location: Arlington, TX Status: Offline Points: 3	Post Options Post Reply Quote nashmulti Report Post Thanks(0) Quote Reply Posted: 24-September-2013 at 4:33pm
	Is there a revised ETA on the patch for 4.6? We ship exclusively via FedEx, so our store is shut down until there's a fix.

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 24-September-2013 at 4:42pm
	It appears that the resolution of this issue is somewhat inconsistent as opposed to an "across the board" install/fix. - Some stores I have patched calculate shipping immediately after installing the patch files - I have seen this on 4.1 and 4.6/7 stores. - Some 4.1 stores require that you use the database updater that is part of the 4.1 patch. - And then I see 4.1 (and greater) stores where one must remove and re-activate the FedEx shipping before shipping calcs start working again. - Only one store thus far did not resume shipping calcs after installing the files, running the updater and re-activating FedEx. If you have installed the files, and shipping calcs still do not work, please go into your shipping settings and make notes/screen captures about your settings. Then click REMOVE to delete the FedEx settings, then re-activate.

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 24-September-2013 at 5:13pm
	Thanks for the info, Greg! That is correct, depending on the previous patches that the store has, you may need to remove and re-activate FedEx services. We have just posted a patch to our 'Just In' section. The patch has been updated and includes folders for each version. http://www.productcart.com/release-log.asp
	The ProductCart Team Home of ProductCart shopping cart software

nashmulti Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23-September-2013 Location: Arlington, TX Status: Offline Points: 3	Post Options Post Reply Quote nashmulti Report Post Thanks(0) Quote Reply Posted: 24-September-2013 at 5:26pm
	Thanks everybody. Today's patch plus the add/remove took care of the issues for us. The quick attention is much appreciated!