Fedex Web Services

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   We are still having a major problem.  The cart does retrieve shipping charges from FedEX and completes the order process.  The problem is on the backend when we try to print labels.  When we click on View/Print label inside the shipping center for FedEx, a blank screen appears rather than a label and nothing prints.  Also, under the place where it usually shows the cost of the shipment, Where it says net rate, it now says alternate payer.  It has never done that before.  

I have installed the patch, removed and reactivated the service, and did several test order since, and still having this problem.  We can still take orders, but we have to go to FedEx website to create labels and ship.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
cs Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04-May-2009 Location: Arkansas Status: Offline Points: 8	Post Options Post Reply Quote cs Report Post Thanks(0) Quote Reply Posted: 25-September-2013 at 10:24am
	We are still having a major problem. The cart does retrieve shipping charges from FedEX and completes the order process. The problem is on the backend when we try to print labels. When we click on View/Print label inside the shipping center for FedEx, a blank screen appears rather than a label and nothing prints. Also, under the place where it usually shows the cost of the shipment, Where it says net rate, it now says alternate payer. It has never done that before. I have installed the patch, removed and reactivated the service, and did several test order since, and still having this problem. We can still take orders, but we have to go to FedEx website to create labels and ship.

cs Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04-May-2009 Location: Arkansas Status: Offline Points: 8	Post Options Post Reply Quote cs Report Post Thanks(0) Quote Reply Posted: 26-September-2013 at 8:20am
	Any ideas are appreciated. We still can not get the label to view/print even after new patch and reinstall. Just a blank screen.

cs Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04-May-2009 Location: Arkansas Status: Offline Points: 8	Post Options Post Reply Quote cs Report Post Thanks(0) Quote Reply Posted: 26-September-2013 at 9:05am
	More information about what steps I have taken to correct the problem. Downloaded patch from Just In link Identified proper version of PC 4.6 parent paths disabled Extracted files from zip Verified the location of these files on my server and uploaded to correct location on server. Removed FedEx from shipping settings and Reactivated Ran a test order. Seems to work properly with correct shipping rates until I prepare to print the order inside the shipping center for FedEx. There is no tracking order, nor is there a rate calculated, and no physical label ever appears on the screen or prints.

cs Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04-May-2009 Location: Arkansas Status: Offline Points: 8	Post Options Post Reply Quote cs Report Post Thanks(0) Quote Reply Posted: 26-September-2013 at 5:30pm
	Is anyone else experiencing this problem? Am I the only one? I have repeated the all the steps to apply the patch yet again, still with no results? Is anyone working on another patch?

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 26-September-2013 at 5:34pm
	Have you reviewed this thread? http://forum.productcart.com/forum_posts.asp?TID=5720&title=fedex-web-services

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 26-September-2013 at 5:47pm
	Thanks Greg! In addition CS, please re-download the patch, as there is one "include" file that was updated based on a report from a single store - for an issue that only occurred in their environment. Very strange, but maybe it will make a difference in your environment as well.
	The ProductCart Team Home of ProductCart shopping cart software