Product Import Error

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   Hi Hamish

Thanks for the reply. Unfortunately when I try to raise a ticket it says I am not eligable for support. I've sent you a PM with my email contact.

Thanks
Paul

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_Paul Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05-February-2010 Status: Offline Points: 5	Post Options Post Reply Quote _Paul Report Post Thanks(0) Quote Reply Topic: Product Import Error Posted: 05-August-2013 at 4:42am
	Hi Hamish Thanks for the reply. Unfortunately when I try to raise a ticket it says I am not eligable for support. I've sent you a PM with my email contact. Thanks Paul

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 05-August-2013 at 3:59am
	Hi Paul, That's very strange! Please raise a support ticket so that we can investigate. Please let us know the detals for both stores when you do so.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

_Paul Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05-February-2010 Status: Offline Points: 5	Post Options Post Reply Quote _Paul Report Post Thanks(0) Quote Reply Posted: 02-August-2013 at 12:30pm
	I am getting the error 'The CSV data file that you have uploaded is not properly formatted. Please consult the ProductCart User Guide for more information on the requirements for importing a Comma Separated Value file into ProductCart. Update the file and then upload it through the Import Wizard.' when attempting to update products online. I have followed the guide but still get this message. What is confusing is we have another productcart store and I have uploaded the exact same file to this store and it accepts it and progresses to the map fields stage. Obviously I haven't gone further as the 2 stores have completely different products. I have also taken an upload file known to work on the other site and tried it with the first store and get the same error message. I have tried with xls and csv files. Could there be anything related to the productcart installation that is causing this? In summary, store 1 neither file works. Store 2 both files are accepted. Any ideas? Both are hosted on the same physical server.