Can't put a Gift Certificate on sale?!? |
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TrekLightGear
Newbie Joined: 24-April-2007 Location: Boulder, CO Status: Offline Points: 4 |
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Posted: 25-November-2013 at 5:50pm |
I'm having a major sale on gift vouchers on my site and offered a $75 Gift Certificate for only $44. I created a $75 GC item in my storefront and then used the Sale Manager to put it on sale for $44 - everything worked smoothly. We sold over 100 of them in a short period of time and that's when the upset customer calls started flooding in - when the GC is purchased the system is only assigning a balance of $44 to the code. It ignores any notion of the item being on sale and just assigns a balance of whatever the customer paid for it. I had to spend a couple hours today manually editing every GC sold one by one to give it the correct balance and will have to do this for every GC sold going forward. I'm a longtime PC user and have been racking my brain for an easier workaround but can't think of anything else I can do without more functionality in PC to manage this type of thing. I'm surprised nobody has come across this before with how popular the Groupon-style voucher offers have become. Am I missing something?
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Seth Haber
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