ProductCart E-Commerce Solutions Homepage
Forum Home Forum Home > ProductCart > Search Engine Optimization
  New Posts New Posts RSS Feed - New order number not generated
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

New order number not generated

 Post Reply Post Reply
Author
Message
ecogardener View Drop Down
Newbie
Newbie


Joined: 27-September-2008
Status: Offline
Points: 0
Post Options Post Options   Thanks (0) Thanks(0)   Quote ecogardener Quote  Post ReplyReply Direct Link To This Post Topic: New order number not generated
    Posted: 27-September-2008 at 10:41am

Our customers are trying to place back to back orders but a new order number is not being generated for them.  They place order #1, then try to place a second order but the first order is presented to them.  Desiring to place a new order they are removing the items from the first order and putting the newly desired items in the shopping cart.  They then complete this order.  The shopping cart does not assign a new order number so it effectively wipes out the first order except that payment for that order has already been completed and we now have no visibility into the items that were contained on the original order.    Any insight would be great.

 
The Happy (or unhappy) Gardener  - a.k.a. THGConfused
The Happy Gardener
Back to Top
Hamish View Drop Down
Admin Group
Admin Group


Joined: 12-October-2006
Location: United Kingdom
Status: Offline
Points: 56
Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 27-September-2008 at 4:20pm
Hi THG,
   Raise a support ticket! 
It seems a strange problem - when I test a site I often do several orders in quick succession and have never seen this.
On a separate note, why are they not ordering everything they want in a single order - do they get some advantage on shipping costs by splitting an order, or need parts of the order delivered to different addresses ? Regardless, it should work OK and is definately worthy of a ticket. 
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.047 seconds.