New order number not generated

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   Our customers are trying to place back to back orders but a new order number is not being generated for them.  They place order #1, then try to place a second order but the first order is presented to them.  Desiring to place a new order they are removing the items from the first order and putting the newly desired items in the shopping cart.  They then complete this order.  The shopping cart does not assign a new order number so it effectively wipes out the first order except that payment for that order has already been completed and we now have no visibility into the items that were contained on the original order.    Any insight would be great. 

The Happy (or unhappy) Gardener  - a.k.a. THG

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ecogardener Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27-September-2008 Status: Offline Points: 0	Post Options Post Reply Quote ecogardener Report Post Thanks(0) Quote Reply Topic: New order number not generated Posted: 27-September-2008 at 10:41am
	Our customers are trying to place back to back orders but a new order number is not being generated for them. They place order #1, then try to place a second order but the first order is presented to them. Desiring to place a new order they are removing the items from the first order and putting the newly desired items in the shopping cart. They then complete this order. The shopping cart does not assign a new order number so it effectively wipes out the first order except that payment for that order has already been completed and we now have no visibility into the items that were contained on the original order. Any insight would be great. The Happy (or unhappy) Gardener - a.k.a. THG
	The Happy Gardener

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 27-September-2008 at 4:20pm
	Hi THG, Raise a support ticket! It seems a strange problem - when I test a site I often do several orders in quick succession and have never seen this. On a separate note, why are they not ordering everything they want in a single order - do they get some advantage on shipping costs by splitting an order, or need parts of the order delivered to different addresses ? Regardless, it should work OK and is definately worthy of a ticket.
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