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Product Import Error

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_Paul View Drop Down
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Joined: 05-February-2010
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Post Options Post Options   Thanks (0) Thanks(0)   Quote _Paul Quote  Post ReplyReply Direct Link To This Post Topic: Product Import Error
    Posted: 02-August-2013 at 12:30pm
I am getting the error 'The CSV data file that you have uploaded is not properly formatted. Please consult the ProductCart User Guide for more information on the requirements for importing a Comma Separated Value file into ProductCart. Update the file and then upload it through the Import Wizard.' when attempting to update products online. I have followed the guide but still get this message. What is confusing is we have another productcart store and I have uploaded the exact same file to this store and it accepts it and progresses to the map fields stage. Obviously I haven't gone further as the 2 stores have completely different products. I have also taken an upload file known to work on the other site and tried it with the first store and get the same error message. I have tried with xls and csv files.

Could there be anything related to the productcart installation that is causing this?

In summary, store 1 neither file works. Store 2 both files are accepted. Any ideas? Both are hosted on the same physical server.
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Hamish View Drop Down
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Joined: 12-October-2006
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 05-August-2013 at 3:59am
Hi Paul,
  That's very strange! Please raise a support ticket so that we can investigate.
Please let us know the detals for both stores when you do so.
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_Paul View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote _Paul Quote  Post ReplyReply Direct Link To This Post Posted: 05-August-2013 at 4:42am
Hi Hamish

Thanks for the reply. Unfortunately when I try to raise a ticket it says I am not eligable for support. I've sent you a PM with my email contact.

Thanks
Paul
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