Some orders aren't taxing

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   We get 1-2 orders per week that should charge tax, but don't.

It's always from zip codes that have 2 or more rates / lines to pick from.

When I try to re-create the problem using the customers addresses, sometimes the drop-down menu won't appear at all until I switch zip codes to something random and then back again. 
(This happened with 98362 which has 10 options.)

I can't find anything consistent between the orders that don't charge tax, except that their zips all have 2 or more rates to choose from. 

We're using this table: WA_complete.csv in the usual location.

This isn't a new problem. It's been happening for a year or 2.
Any suggestions to fix this?   Customers don't like it when their order is higher than quoted online ... but we don't like eating 9% of their order.

Thanks for any ideas!

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Polly Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26-August-2008 Location: Spokane Status: Offline Points: 7	Post Options Post Reply Quote Polly Report Post Thanks(0) Quote Reply Topic: Some orders aren't taxing Posted: 28-February-2014 at 7:45pm
	We get 1-2 orders per week that should charge tax, but don't. It's always from zip codes that have 2 or more rates / lines to pick from. When I try to re-create the problem using the customers addresses, sometimes the drop-down menu won't appear at all until I switch zip codes to something random and then back again. (This happened with 98362 which has 10 options.) I can't find anything consistent between the orders that don't charge tax, except that their zips all have 2 or more rates to choose from. We're using this table: WA_complete.csv in the usual location. This isn't a new problem. It's been happening for a year or 2. Any suggestions to fix this? Customers don't like it when their order is higher than quoted online ... but we don't like eating 9% of their order. Thanks for any ideas!
	~~ R&T systems director